Monyatsi Trading Returns Policy

At Monyatsi Trading, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Returns Policy outlines the conditions under which products may be returned or exchanged.

 

Eligibility for Returns

  • Products may be returned within 7 days of purchase or delivery, subject to the conditions below.

  • Items must be unused, undamaged, and in their original packaging, including all accessories and documentation.

  • Proof of purchase (invoice or receipt) is required for all returns.

 

Non-Returnable Items

The following items are not eligible for return or refund:

  • Special-order or custom-made products

  • Electrical items that have been installed, used, or tampered with

  • Products damaged due to misuse, incorrect installation, or negligence

  • Clearance or sale items (unless defective)

 

Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery.

  • Faulty items will be assessed and may be repaired, replaced, or refunded, at the discretion of Monyatsi Trading, in line with supplier warranties.

 

Return Process

  1. Contact us with your order details and reason for return.

  2. Our team will review your request and provide return authorisation if approved.

  3. Returned items must be delivered to our premises or returned via an approved courier.

 

Refunds and Exchanges

  • Approved refunds will be processed using the original payment method, subject to inspection of the returned item.

  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

  • Exchanges are subject to product availability.

 

Return Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

  • Original delivery fees are non-refundable.

 

Changes to This Returns Policy

Monyatsi Trading reserves the right to update or amend this Returns Policy at any time. Any changes will be published on our website.